And when they go, they take their deep smarts with them. It takes years for your company’s best people to acquire their expertise-but only seconds for them to walk out the door when opportunity beckons.
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Companies have to be willing to dedicate time and effort to such extensive training, but the investment more than pays for itself.
Care smarts how to#
Rather, the sage needs to teach the neophyte individually how to draw wisdom from experience. They can be taught, however, with the right techniques.ĭrawing on their forthcoming book Deep Smarts, Dorothy Leonard and Walter Swap say the best way to transfer such expertise to novices-and, on a larger scale, to make individual knowledge institutional-isn’t through PowerPoint slides, a Web site of best practices, online training, project reports, or lectures. It takes years for an individual to develop them-and no time at all for an organization to lose them when a valued veteran walks out the door. Their insight is based on know-how more than on know-what it comprises a system view as well as expertise in individual areas.īecause deep smarts are experienced based and often context specific, they can’t be produced overnight or readily imported into an organization. These are people whose knowledge would be hard to purchase on the open market. You see them in the manager who understands when and how to move into a new international market, in the executive who knows just what kind of talk to give when her organization is in crisis, in the technician who can track a product failure back to an interaction between independently produced elements.
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It’s deep smarts.ĭeep smarts are not philosophical-they’re not “wisdom” in that sense, but they’re as close to wisdom as business gets. It’s not emotional intelligence, either, though that, too, is often involved. It’s not raw brainpower, though that helps. When a person sizes up a complex situation and rapidly comes to a decision that proves to be not just good but brilliant, you think, “That was smart.” After you watch him do this a few times, you realize you’re in the presence of something special.